Its sometimes hard to accurately judge a car repair place. They are a 10 out of 10 on friendly, and the five or ten times family and I have used them the prices have always seemed reasonable. So five stars so far... I have a ford truck with a vibration at idle. They did some work on it which was probably needed, but it didn't fix the vibration. I was going to ask them to save the spark plugs - as I wanted to verify the difficult ones in the back were replaced - and I was too late. They had been thrown out. At that point it was purely the mechanics word. They might deserve a five out of five - or the four might be accurate. I'd go again, but from now on I'll always ask for my old parts. It would also be a good idea for them to save them to show you as a standard.