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5

I am very late with this review. A friend referred me to One Stop Auto, earlier this summer. One vehicle ended up having an expensive preferred maintenance project done. I was so grateful for Steve and Randall et al, to find a major problem early and fix it before a tragic engine failure would doom the car. Yes, it cost money. The second vehicle, a Jeep, ended up with a major rebuild, yup, major rebuild. More money, money and more money. These same services would be very expensive anywhere!! However, these guys are so professional and so courteous to customers: trust me, I was there several times to witness this. My customer service experience was exceptionally great. Steve always called with updates: good ones, not so good ones,, and yes, not very good news at all. They were so respectful to me and answered all my questions, gave me options, gave me quotes, gave me water after the quotes!!! LOL. They did not charge me "car bay" rent, considering how long the jeep was there. Steve spent hours and days procuring all the necessary parts for both vehicles until all the work was totally done to my satisfaction. The professional mechanics did major work on both vehicles. I can't imagine going anywhere else locally, and I appreciate a family owned business not afraid to show love for their country, for which they served.

Thank you so much for the great write up Carol. It is always such a pleasure to see you and have our chats.

- One Stop Automotive
5

We all look for the same business practices in auto shops and the mechanics who work there: honesty, a fair price, quality of service, and a purpose for patronizing that business. ONE STOP AUTO has these strong points and much more. Communication is ONE STOP AUTO’s strongest suit. You will know exactly what work will be done, an estimate that is spot on, and work won’t be done without your permission. ONE STOP AUTO’s team of mechanics work in tandem to get your vehicle repaired in the fastest and safest time possible. We chose ONE STOP AUTO for these service attributes along with being a Veteran-owned business. And lastly, to demonstrate their commitment on the work they perform on each and every vehicle, the customer is given a a 3 year/36,000 mile warranty on parts and labor. Go find another auto shop with these attributes. You won’t find any. Tom and Sue Johnson

Thank you very much Sue, its always so great to see you folks.

- One Stop Automotive
5

I absolutely love Steve and the care with which they handled my car . They called every step of the way during the diagnostic process. I had had a few mechanics attempting to fix my car at astronomically high prices prior to finding one stop. My car was towed an dropped off after hours which wasn’t an issue at all. They quickly found the issue and repaired it right away . They are my new neighborhood mechanic and I can’t explain how great the care an service were priceless actually then to top it off totally affordable!

Appreciate the review Kazue. I'm glad we could repair your vehicle in a reasonable time and that you were happy with the service. We will see you next time.

- One Stop Automotive
5

M

Sincerely appreciate your business and the review. Hope to see you next time for any needed repairs or maintenance.

- One Stop Automotive
5

When I brought my SUV in, I know I will be facing a repair challenge. My electrical harness to engine got chewed up by pack rats and the engine lights came on as the result. It is a challenge because the engine harness is difficult to come by and not every technician can fix it even when the part is available. Steve helped me at the reception desk and assured me my car is in the right hands. "We can fix it" is what he told me. That simple words really helped me in peace. They even arranged a rental vehicle with discounts. Randall, the owner of the shop, not only personally gave me the lifting service to the car rental, but also picked me up when the repair completed. As a customer, I cannot ask for more. After picking up my car, the engine warning lights is gone and the vehicle drives much better. I was able to pass DMV emission test and got the new registration for 2022! Thank you Steve, Randall and whichever technician did the actual repair for me! From now on, I will bring all my vehicle to this business for good. I strongly recommend this business to anyone need the help especially when you are in a dire situation!

Thanks for the review Wei. We are always trying to go above for our customers.

- One Stop Automotive
5

Randall greeted me with a smile on Monday morning at 8 am! He filled my A/C with Freon and checked everything thoroughly all within one day! His prices were much less than Chapman Honda. I recommended him to the Lyft driver Roxann. He was recommended to me by my good friends! It is so important to be able to trust your auto mechanic🙏🏽! Thank you so much for the great service to my 2018 Honda Civic!💗❤️💕🤠💙💛🌵🇺🇸

Thanks for the great review Sharon and your kind words. Glad we could get your AC going again at a reasonable price. Also thanks for recommending me to the Lyft driver.

- One Stop Automotive
5

After 3 weeks and over $1500 in repairs and labor at Firestone for an electrical problem they never found, I took my 2007 Pathfinder to One Stop Automotive. Randall and his team found the problem in less than a day. The power steering pump was leaking into the alternator causing all kinds of issues with the electronics and transmission. Awesome job and I got a call back a few days later asking if everything was working correctly. That's customer service!

Thanks for the awesome review Scott. Customer service is our #1 priority. We are extremely happy that we were able to fix your concern. We are very sorry it took you spending what you did before you made it to us. Unfortunately this is not a rare occurrence for us. We look forward to handling any and all of your automotive needs going forward.

- One Stop Automotive
5

I can count on One Stop for all my cars repairs, I was in for an alignment and they spotted a potential heater hose problem that could have left me stranded somewhere. Thanks for looking out with your no charge full inspection policy.

Thanks for the review Jim. Try to take care of the heater hose problem as soon as possible.

- One Stop Automotive
5

Absolute best repair service ever. I was in a huge pickle on a coast to coast move and they went above and beyond all expectations to solve my truck issues with amazing speed. Had zero issues after their repair. They recognized my problem and solved a challenging transmission problem expertly and got me back on track.

THANKS FOR THE GREAT REVIEW RODNEY. WE ARE VERY HAPPY TO HEAR YOU MADE IT TO YOUR DESTINATION SAFELY. GLAD WE COULD HELP. IF YOU ARE EVER BACK THIS WAY YOU WILL KNOW WHERE TO FIND US.

- One Stop Automotive
5

Prompt reliable service. Good warranty service. Great techs.

Always good to see you Terry. Thanks for the review, and enjoy retirement.

- One Stop Automotive