I am very late with this review. A friend referred me to One Stop Auto, earlier this summer. One vehicle ended up having an expensive preferred maintenance project done. I was so grateful for Steve and Randall et al, to find a major problem early and fix it before a tragic engine failure would doom the car. Yes, it cost money. The second vehicle, a Jeep, ended up with a major rebuild, yup, major rebuild. More money, money and more money. These same services would be very expensive anywhere!! However, these guys are so professional and so courteous to customers: trust me, I was there several times to witness this. My customer service experience was exceptionally great. Steve always called with updates: good ones, not so good ones,, and yes, not very good news at all. They were so respectful to me and answered all my questions, gave me options, gave me quotes, gave me water after the quotes!!! LOL. They did not charge me "car bay" rent, considering how long the jeep was there. Steve spent hours and days procuring all the necessary parts for both vehicles until all the work was totally done to my satisfaction. The professional mechanics did major work on both vehicles. I can't imagine going anywhere else locally, and I appreciate a family owned business not afraid to show love for their country, for which they served.
Thank you so much for the great write up Carol. It is always such a pleasure to see you and have our chats.
- One Stop Automotive