If I was allowed to give a 0 star rating I would. I went into this shop on Friday the 2nd. They had my vehicle almost all day, there were suppose to perform a smoke test and fix the problem. it came out to $181 which I thought was great. I received a call from Matt stating that the vehicle was done and they were taking it threw a car wash. I thought wow they are going above and beyond for me. I picked up my car and it looked very shiny and nice, I got home and got out and started walking to the door and realized that there was a lot of damage to the side of my vehicle . I just bought this vehicle a week before for $6000 and there was no damage on it when I took it in to the shop. Under closer investigation I realized that the blue paint from there shop was scratched into my side pieces. I was furious, because no they didn't take my car to the car wash to be nice they took it there to cover up there mistake. Then I had to sit all weekend, waiting until Monday to talk to them about the damage. Monday morning I was there exactly at 8. I let them know that eh check engine light had came back on, there were quite a few customers in the lobby so I didn't want to ruin there reputation and blurt out that they crashed my vehicle. So I said I want to show you the other issue. I went outside and showed them the damage on the way to the vehicle I asked about where they took my car to be washed, because there is no car wash on site. He said down the street, I asked why did you take my car he said o its something we do for customer. I then said I brought two other vehicles here to be fixed before and they never received a wash. We got to the vehicle and he said it didn't happen there but he would fix it. I told him I was sure it happened there the blue paint is the same as in the shop he fixed the back side panel but the front was still damaged. I also let him know that the side piece was different from the rest of them and he said that's not my problem you cant even prove that I did it. I went to get an estimate to replace the front one so that at least one side was matching and it was $237 to fix which I am not paying for the damage they did. I am very upset I have had this car for a week and they crashed it and went out of there way to cover it up. now I am left with a vehicle with one newer side piece and the rest different. It is the same thing as if they scratched the door and repainted it and it didn't match the vehicle and they say well I fixed my problem I don't care that it doesn't match. I will never go here again, and I will make sure to tell all my friends that they do not know how to handle larger vehicle. My car was a Chevy Tahoe.
We apologize that you had a bad experience at our facility. We pride ourselves on customer service at One Stop Automotive. We believe we went out of our way to solve a concern that was not caused while your vehicle was in our care as a gesture of goodwill and in an attempt to retain you as a customer. A repair was agreed upon and performed as discussed with dealership parts. We verifies that you were satisfied with the repair before you left for the last time. Again we apologize for the damage to your vehicle but we do not claim responsibility for it in any way.
- One Stop Automotive